Frequently Asked Questions

Find Your Answers Here

How Do I make an appointment?

You may simply call the office number at 978-270-5647 or email at to make an appointment. Leave your name, phone number and a good time to reach you. 

The 1st appointment is free so that we can determine if this service is a good match for you.

If you are an masters level counselor sitting for pending licensure and seeking supervision please contact me directly to discuss your professional needs.

Client & Therapist Responsibilities

Client Responsibility

  • Understand HIPAA agreement

  • Keep appointments & complete homework

  • Payment expected at the time of service

  • Make a commitment to your goals


Therapist Responsibility:

  • Explain & Provide HIPAA 

  • Maintain Confidentiality / Provide informed consent form

  • Refer client(s) to others services as needed

  • Coordinate with PCP if applicable

  • Provide educational materials, notes or clinical records with 72 hour request

What are your fees?

  • All 1st visits are free 

  • A low sliding scale is offered as I am part of the Open Path Collective Network for affordable care 

  • Cash, check, credit card, debit, and Paypal are acceptable (Square Card Reader available for easy payment)

  • Payment is expected upon service

  • Cancellations with a 24 hr notice will not incur charges (Please leave a message at 978-270-5647)

Insurance accepted currently:

(Please note: If no insurance I do offer an affordable sliding fee. Do not let financials get in the way of obtaining help. 

  • United Behavioral Health

  • Aetna

  • PPO Plans 

  • Cigna

  • HighMark Blue Shield 



Malvern, Chester County 19355

©2018 by Rhonda Matlack, MA LPC, Proudly created with

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